Remote Clinical System Support Specialist

Job Description
Insight Global is seeking an RTSM (Randomization & Trial Supply Management) Support Specialist to provide technical and operational support for RTSM systems used in clinical trials. This role focuses on troubleshooting issues, resolving system tickets, and ensuring seamless support for clinical sites and study teams.

Key Responsibilities
 • Monitor and manage incoming tickets (ServiceNow or similar systems) related to RTSM platforms
 • Troubleshoot and resolve issues such as:
  ○ User access and permissions
  ○ System functionality errors
  ○ Study configuration-related inquiries
 • Act as the first line of support for clinical sites and study teams
 • Resolve approximately 80% of issues independently; escalate complex issues to PMs or technical teams
 • Communicate with stakeholders (e.g., clinical sites, study teams) via email or system updates
 • Maintain accurate documentation of issues, resolutions, and escalations
 • Suppo...

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