Relationship Manager

• Manage efficiently the portfolio of HNW customers designated, acquire new to bank customers, enroll, and upgrade existing customers along with cross selling all exclusive products to the customer to achieve her/his set target and meet annual approved plan.
• Follow up on the level of service provided & rate of complaints, and ensure that any customer complaint is solved, as well as striving for achieving the best-in-class service through professional customer handling.
• Track HNW customers’ outflows and inflows on daily basis and monitor any unexpected behaviors.
• Ensure that a consistent high level of customer service is maintained by effectively dealing with the bank’s customers’ queries and complaints.
• Maximize and optimize the customer’s profitability through cross selling and offering new products.
• Maintain product knowledge and information and ensure that clients are al...

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