Regional Service Delivery Manager

Lenovo

📍 Petaling Jaya, Selangor, Malaysia 💼 Full-time 🕒 Posted June 29, 2026

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Job Description

Description and Requirements
Role Summary - Own end-to-end service delivery for key enterprise customers across the region, driving proactive account management and consistent service excellence. Act as the single point of accountability for service performance, partnering closely with Sales to strengthen customer relationships, support growth, and deliver on both operational and commercial outcomes
Key Responsibilities
Own end-to-end service delivery for assigned enterprise accounts from onboarding through steady-state operations.
Build strong, trusted relationships with key customer stakeholders, acting as the primary service interface
Drive proactive account management by identifying risks early and implementing mitigation plans
Take full ownership of critical escalations, ensuring timely resolution and clear, structured communication
Establish and lead regular governance cadence (service reviews, per...
            

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Job Details

Location Petaling Jaya, Selangor
Job Type Full-time
Category Operations Specialties Managers
Posted Date June 29, 2026
Application Deadline August 08, 2026