Regional Product Support

Automation Product Support Expert must secure the operational follow up & technical support of all equipments on the automation side, through the life of the machine. The expert will also ensure that the population of colleagues (FSE, PM, CCM, ASM) in direct contact with the customer is well supported through email, telephone, RAC, RVA and onsite. At the same time, the expert will ensure proper preparation and distribution of the appropriate documentation concerning the troubleshooting of automation issues on the equipments. The Automation Product Support Expert should also be able to provide basic mechanical support to our internal and external customers.

Your Mission

• Participate on the Contact Center Ticketing System and providesolution and support to our external customers as well as to our FieldService Engineer on palletizer equipment.
• Provide daily telephone & email support for automation butalso for basic mechanical issues to internal (FSE,...

Ready to Apply?

Submit your application today and join our talented team at Sidel.