Regional IT Operations Lead

| --- Regional IT Operations Lead | | | TASKS AND RESPONSIBILITIES * Oversee IT Service Operations processes including (Major-) Incident Management, Problem Management, and IT Service Request Management between CORE and Legacy Operations Organizations across the Americas. * Serve as the primary regional point of contact for (Major-) Incident Management across the Americas time zone, ensuring timely and effective resolution of critical IT issues in alignment with global standards. * Support Problem Management activities, including root cause analysis and implementation of preventive measures to minimize recurring issues. * Drive Continuous Service Improvement initiatives to enhance efficiency and effectiveness of regional operational processes. * Maintain documentation related to incidents, problems, and change management processes and outcomes, ServiceNow and SAP Solution Manager * Collaborate with cross-functional teams across the Americas and globally to ensure seamless communication...

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