Regional Hardware Specialist

• Receive and own cases from field service engineers and distributors. Resolve and/or elevate cases as required on Elekta Solutions.
• Provide product support and troubleshoot product issues in a live clinical environment.
• Work in tandem with cross‑functional regional teams (installation, software, physics) to deliver quality resolutions.
• Prioritize activities to ensure clinical system down problems receive immediate attention.
• Clearly document all support activities in line with Elekta policies and procedures.
• Visit customer sites to investigate and resolve product issues and manage high‑demanding customers.
• Attend internal and external training as required. Demonstrate knowledge and skills obtained from training.
• Identify product issue trends and alert management.
• Propose solutions to improve support issue management.
• Write and deliver Knowledge Articles (KAs) and a...

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