Job Description
A leading online travel agency is seeking a Regional Customer Service Manager to lead their Customer Satisfaction & Incidents team. The ideal candidate will have proven leadership experience and will be responsible for managing complex partner-driven escalations while driving operational improvements. Strong commercial acumen and the ability to communicate effectively across various levels of the organization are essential. This role also involves mentoring team managers and ensuring all service delivery standards are met. Relocation support is offered.
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Submit ApplicationJob Details
- Location Kuala Lumpur, Kuala Lumpur
- Job Type Full-time
- Category Management & Operations
- Posted Date February 28, 2026
- Application Deadline April 09, 2026