Reconciliation Officer

About the Role

As a Reconciliation Officer, you will be responsible for completing daily and monthly reconciliations across the General Ledger, suspense accounts, group payment clearing streams and BOQ branch operations, supporting multiple brands across the Group. The role plays a critical part in ensuring transactions are accurately processed to customer accounts and reflected correctly in the GL, while also supporting month‑end trust processes and validating data included in the monthly Trust Manager’s report.

You will investigate reconciliation exceptions to determine root causes, working closely with operational business units to resolve issues efficiently and minimise customer or financial impact. This includes managing aged exception items, preparing journals for settlement of funds via Cuscal and BOQ, completing daily cash transfers for reconciled trust clearing transactions, and escalating system or file issues that may affect customers or the Bank.