Receptionist

The GP receptionist is responsible for undertaking a wide range of reception duties and providing support to the multidisciplinary team. Duties may include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing personal information and assisting patients as required.

Main duties of the job

Act as a central point of contact for patients, distributing information, messages and enquiries to the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

Job responsibilities

The core responsibilities of the receptionist are as follows. On occasion, there may be a requirement to carry out tasks not listed below, that are within the reasonable scope of the role.

• Maintain and monitor practice appointment system
• Process personal, telephone and e-requests for appointments
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