Receptionist/ Operations and Customer Care

Receptionist/Customer Care:

• Perform check in/out procedures and update necessary information related to guests after checking in/out to the relevant systems.
• Monitor, update information and perform tasks related to rental contracts, appendixes, minutes of asset handover, minutes of contract liquidation, etc. for long-term guests.
• Be responsible for all communications with guests as well as receiving, supporting and resolving their requests or complaints.
• Assist with planning, drafting announcement content and timely send necessary information to tenants.
• Update and gather all the necessary information such as electricity number, extra services, booking amount, etc. to make sure all guests#39; payments are carried out in a timely manner.
• Assist in the temporary re...

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