Receptionist Captain

**Additional Information**
**Job Number** 26079720
**Job Category** Rooms & Guest Services Operations
**Location** No. 219, Exhibition Road, Luoyang, Henan, China, 471000
VIEW ON MAP (https://www.google.com/maps?q=No.%20219%2C%20Exhibition%20Road%2C%20Luoyang%2C%20Henan%2C%20China%2C%20471000)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management

**POSITION SUMMARY**

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges...

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