Receptionist

Main Duties of the Job

• Receiving patients and helping them where possible
• Booking appointments on computers
• Using the telephone, answering routine inquiries and transferring them to other departments
• Taking and giving messages to patients, doctors/nurses, hospitals and other agencies
• Administrative and clerical duties
• Knowledge of and working to the Receptionist's protocol
• Use of computers for repeat prescriptions, appointments, etc.
• Full participation with colleagues in team activities as laid down in the Receptionist's protocol (e.g., team meetings, away day)
• Preparing repeat prescriptions for doctors' signatures
• Handling general enquiries, explaining surgery procedures, making new and follow‑up appointments
• Filing incoming mail
• Putting new patient records in order
• Dealing appropriately with various forms
• Scanning
• Recording ...

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