Reception Team Member

Accor is a global hospitality leader committed to growth and learning.

Responsibilities

• Provide efficient service for guest registration and departure; maintain accurate guest accounts.
• Attend to all incoming calls via the switchboard in a professional and polite manner, striving to provide total customer satisfaction.
• Maintain strict security procedures to ensure guest confidentiality and safety.
• Provide quality service to customers by responding to their requests promptly, efficiently and courteously during check‑in, check‑out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
• Maintain communication channels between hotel guests and all hotel departments both verbally an...

Ready to Apply?

Submit your application today and join our talented team at Accor.