Realtime Coordinator

Job Description:

Real Time Coordinator

Cairo, Egypt

Hybrid

We make health happen:

The Real Time Desk Co-ordinator will be responsible for driving strong operational performance and effective resource utilisation through real time management of our global contact centre. The role holder will be accountable for monitoring all contact channels and ensure we are able to meet customer demand, as well as identifying and
managing activities, such as Complaints and high-risk emails. The aim is to
meet regulatory requirements and protect our customers and the business
and meet regulatory expectations.
The role holder should support with day-to-day operational decisions within a
defined budget and scope. The role holder will reference decisions upwards
where there is a significant impact on service/cost or where risks are
identified. Decision making remit will be for day-to-day operational issues and
for...

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