Job Description
Percepta is seeking an Associate WFM Specialist to support the Workforce Management team in monitoring contact center operations, ensuring service levels are met. Responsibilities include real-time performance monitoring, workload distribution, risk communication, and documentation.
The ideal candidate has a High School diploma with at least 1 year of BPO experience, strong analytical and communication skills, and proficiency in MS Excel. Competitive salary and benefits like HMO, paid time off, and training programs are offered.
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Submit ApplicationJob Details
- Location cainta, rizal
- Job Type Full-time
- Category Management & Operations
- Posted Date June 07, 2026
- Application Deadline July 17, 2026