Real-Time Operations Lead (Contact Center)

ONE (Open Network Exchange)

📍 cancún, quintana roo, Mexico 💼 Full-time 🕒 Posted July 22, 2026

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Job Description

ONE (Open Network Exchange) operates a rapid-growing contact center in Cancún and is seeking a Real-Time Coordinator to manage intra-day workforce and real-time operations. 
The RTC ensures service levels are achieved, approves or denies PTO, and coordinates staffing adjustments with Operations. The role focuses on real-time queue management, adherence tracking, and immediate staffing decisions across multiple channels. 
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Job Details

Location cancún, quintana roo
Job Type Full-time
Category Gestión de proyectos y procesos
Posted Date July 22, 2026
Application Deadline August 31, 2026