Real Estate Sales Team Leader

Job location : GurugramPosition :Team Leader- Customer ServiceDivision :BPO, 5 days working for US Process and US shift timingsExperience :Min 2 years as Team handling experience in Customer Service and Technical SupportRole & ResponsibilitiesLead and manage a team of 12–20 Customer Service AssociatesMotivate team members to consistently achieve client-defined SLAs and KPIsEnsure strict adherence to quality standards and process guidelinesConduct regular floor walks to supervise, coordinate, and monitor team activitiesEnsure prompt, courteous, and accurate customer responses through effective planning, organizing, leading, and controllingDemonstrate strong organizational, planning, and analytical skillsUtilize basic arithmetic and statistical skills for data analysis and report generationApply effective problem-solving skills to address operational challengesKey Performance Indicators & Team ManagementHandle customer and process escalations unresolved by associatesResolve process-relat...

Ready to Apply?

Submit your application today and join our talented team at Firstsource.

Submit Application