Job Description
Job Description
Primary Responsibilities
Maintain customer communications with regards to customer service activitiesProvide a polite and prompt response to all customer queries in compliance with service level agreementsMaintain records of queries in the company call management system, ensuring that the reported issue is investigated and resolved or escalated appropriately.Assist customers to achieve a resolution to their query or request, supporting all inbound communications methods which include telephone, live chat and email.Undertake software quality assurance and user acceptance testing.Contribute to a high-performing Customer Service team to maintain strong customer relationships, collaboration with colleagues and solution-focused working environment.Qualifications
Specific Responsibilities
At all times, complies with SGS Code of Integrity and Profession...
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