Query Management and Case Administration Officer (Customer Service)

Query Management and Case Administration Officer (Customer Service)

We’re looking for exceptional candidates to join our team in the role of Query Management & Case Administration Officers (Customer Service/Administration/Contact Centre) working to support the first of our new Courts and Tribunal Service Centres (CTSCs)

The transformation of HMCTS is one of the most challenging and complex programmes in central government: by the time it completes in 2022/23, it will have radically changed how justice is done.

The Courts and Tribunals Service centres are the administrative offices of the future. Providing hubs for telephony, assisted digital, case progression and hearing support, these centres will provide a consistent national service that enables cases to move through to conclusion smoothly and that provide the right support to the local judiciary.

Spread nationally over several sites, these centres will be home to just under half of our workfo...

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Submit your application today and join our talented team at Ministry of Justice.