Quality Trainee (Richardson)

Overview: Prodapt has a singular focus on the Connectedness vertical. We partner with the leading creators of our hyper-connected world. Prodapt’s customers range from telecom operators, digital / multi-service providers (D/MSPs), technology and digital platform companies in the business of connectedness. Prodapt’s customers today help more than a billion people, and five billion devices stay connected.

Role Overview The Senior QA & Trainer plays a dual role within Field Support Operations. The initial focus will be on onboarding and training incoming agents, ensuring they are equipped with the knowledge and skills needed to handle service activations, troubleshooting, and restoration activities. As the team matures, the role transitions into quality monitoring and analysis, with ongoing responsibility for training any backfill hires.

Key Responsibilities

• Design and deliver new hire...

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