Quality Program Lead

Welocalize
📍 Mexico, Mexico, Mexico 💼 Full Time 🕒 Posted February 25, 2026

Job Description

Main Duties

  • The following is a non-exhaustive list of responsibilities and areas of ownership:
  • In collaboration with Squad Lead and Quality Manager define quarterly Squad Quality OKRs in alignment with the company OKRs. 
  • Oversee measurement and reports on Squad quality OKR result progress at the required cadence. 
  • Proactively identify actions and opportunities to achieve and exceed objectives.
  • Design and lead implementation and delivery of client quality account strategy. 
  • Responsible for partner alignment on accounts managed by Program Squad(s) on which they are assigned.
  • Monitor partner performance on accounts managed by Program Squad(s) on which they are assigned. Partner performance is inclusive of OTD, time-to-accept task, language quality, adherence to instructions, etc.
  • Lead conversations with customers regarding quality while anticipating their needs, analyzing root causes, performing corrective an...
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    Job Details

    • Location Mexico, Mexico
    • Job Type Full Time
    • Category Operations Specialties Managers
    • Posted Date February 25, 2026
    • Application Deadline April 06, 2026