Quality Manager - Porto, Portugal

Come and work with us.

We are looking for a Quality Manager to join our team.

As a Quality Manager in this project, your daily responsibilities will include:

• Team management: Manage day to day performance of the team.
• Alignment Mastery: Ensure calibration (with the SOT) of the audit process practiced by the team of reviewers for all LOBs supported.
• Business Insights: Drive LOB Quality scores by providing insights and action plan recommendations; Review and release reports outlining LOB quality opportunities; Lead projects/initiatives that can help drive extraordinary customer experience
• Process implementation and change management: Effectively communicate quality processes and changes to relevant partners to ensure understanding and compliance.
• Stakeholder management: Develop and maintain relationships with BPO partner and Uber stakeholders.

To succeed in the role, you will need to have: