Quality Manager - Penang

Teleperformance

📍 Bayan Lepas, Penang, Malaysia 💼 Full-time 🕒 Posted February 28, 2026

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Job Description

 Qualifications 
Requirements:
Experience in managing quality in Business Process Outsourcing or Contact Centres leading cross functional quality improvement projects and teams
3+ years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors. etc.)
Proven track record of collaborating with cross-functional groups to produce results
Demonstrated ability to perform well in a rapidly changing and extremely global team
Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is required a plus
Excellent communication skills
Strong critical thinking and exceptional problem-solving skills
Proven track record of breaking down complex process and identifying key pain points in order to deliver business improvements at the regional or global level
Passion for our mission of ensuring a world class su...
            

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Job Details

Location Bayan Lepas, Penang
Job Type Full-time
Category Operations Specialties Managers
Posted Date February 28, 2026
Application Deadline April 09, 2026