Quality Manager- Life Sciences

Welocalize

📍 Thessaloniki, Makedonia Thraki, Greece 💼 Full Time 🕒 Posted June 05, 2026

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Job Description

Main Duties
Strategic Alignment: Partner with Engagement Managers to ensure supplier alignment and coordinate with the Language Services Team on resource recommendations and capacity planning.
Client Relationship Management: Serve as the primary point of contact for language quality, leading client conversations, managing documentation, and presenting regular quality reports.
Performance Monitoring: Track supplier KPIs—including OTD, task acceptance, and linguistic accuracy—flagging and escalating any performance that falls beneath defined client thresholds.
Quality Framework & Asset Management: Design and maintain quality frameworks, ensuring all language assets (glossaries, style guides, and TMs) are updated and optimized.
Corrective Action & Escalation: Act as the escalation point for PMs on missed deliverables; lead Root Cause Analysis (RCA) and oversee Quality Improvement Plans (QIP) or CAPAs in collaboration with Language Se...
            

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Job Details

Location Thessaloniki, Makedonia Thraki
Job Type Full Time
Category Other-General
Posted Date June 05, 2026
Application Deadline July 15, 2026