Quality Control Manager

Description
The salary range for this position is $80,000 - $85,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected].


The #1 thing on everyone's mind right now: ‘Where can I find a fresh start?’. NOTE: This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly.


Job Description:

• Develop, administer, and continuously improve the call monitoring and quality assurance program.

• Review recorded customer and client interactions to assess service quality, professionalism, accuracy, compliance, and adherence to company standards.

• Develop, maintain, and periodically update quality scorecards, evaluation criteria, and testing methodologies for customer-facing teams.

• Analyze customer experience trends, borro...

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