Quality Coach / Evaluator - US Experience

Sitel

📍 Cairo, Cairo Governorate, Egypt 💼 Full-time 🕒 Posted February 26, 2026

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Job Description

About Us
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Primary Job Responsibilities
Monitors CSR’s performance on a daily basis, by taping, listening to, reviewing, and evaluating calls. 
Provides appropriate feedback to CSRs on quality of service to ensure adherence to procedures and scripts wi...
            

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Job Details

Location Cairo, Cairo Governorate
Job Type Full-time
Category Business Operations Specialists
Posted Date February 26, 2026
Application Deadline April 07, 2026