Quality Assurance Specialist, Hotel Training & Quality Assurance

• Perform unannounced, undercover evaluations of the hotel, apply a thorough understanding of standards and ensure accurate application of these standards in alignment with official guidelines.
• Plan and manage evaluation tasks efficiently, following departmental guidelines to complete assignments in an efficient and timely manner.
• Uphold a professional and discreet demeanor throughout evaluations, representing the department and upholding the hotel’s commitment to excellence.

• Analyze evaluation data to identify trends, recurring issues, and performance gaps. Use insights to create targeted reports that highlight areas needing improvement.
• Go beyond surface-level issues by investigating root causes, helping departments understand underlying factors contributing to quality gaps.
• Work closely with the training team to share analysis result...

Ready to Apply?

Submit your application today and join our talented team at 605 Marina Bay Sands Pte Ltd.