Quality Assurance (QA) Specialist

**Quality Assurance (QA) Specialist**:
**Position Overview**:
We are seeking a detail-oriented and motivated Quality Assurance (QA) Specialist to join our growing neurology practice. The QA Specialist will play a key role in ensuring exceptional patient experiences by monitoring employee interactions with patients, evaluating compliance with HIPAA regulations, and promoting high standards of customer service.
**Employment Type**:
**Independent Contractor**
**Work Schedule**:
**Monday through Friday**
**Work Location**:
This position will begin as **fully remote**. Starting in August, it may transition to a **hybrid work model**, requiring some in-office attendance.
Office Location:
**Torres Moradas, Monterrey, Nuevo León, Mexico**
**Key Responsibilities**:
- Monitor and evaluate recorded and live patient calls to ensure quality standards are met.
- Assess employee interactions for:
- HIPAA compliance and patient privacy protection.
- Profess...

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