Quality Assurance Officer

The Branch Quality Assurance Officer conducts regular physical and digital audits across pawnshop branches, verifies appraisal accuracy for jewelry, gadgets, and forex transactions, and ensures proper implementation of company policies and procedures. The role also evaluates key operational areas such as cash handling, inventory, equipment, and SOP compliance while recommending process improvements to strengthen branch performance and compliance.

This position is within the pawnshop industry; therefore, candidates with direct experience in pawnshop operations, auditing, appraisal, or branch compliance may be particularly well-suited for the role.

Duties And Responsibilities

• Conduct branch compliance audits aligned with BSP regulations, internal policies, and applicable government requirements.
• Perform physical and digital verification of jewelry, gadget, and forex appraisals to ensure accuracy and compliance.
• Assess pawnshop bra...

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