Quality Assurance Analyst (Swedish speaker)

foodora

📍 Budapest, Budapest, Hungary 💼 Full-time 🕒 Posted March 01, 2026

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Job Description

Job Description
We are seeking fluent Swedish speakers (speaking, reading, and writing) to join our Quality Assurance team. As a Quality Assurance Analyst, you will be responsible for auditing interactions across multiple Line of Business (Service Ops & Vendor Ops) and communication channels (chat, call, and email) to ensure compliance with company policies and standard operating procedures (SOPs). You will play a key role in improving customers, vendors and riders’ experience by providing actionable feedback, identifying process gaps, and partnering with stakeholders to enhance service quality.
Key Responsibilities: 
Audit frontline agent interactions (chat, call, and email) for transaction quality, SOP adherence, and customer / vendor / rider experience
Maintain high levels of productivity and accuracy in all audits
Conduct deep-dive analyses to identify root causes of customer / vendor / rider dissatisfa...
            

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Job Details

Location Budapest, Budapest
Job Type Full-time
Category Business Operations Specialists
Posted Date March 01, 2026
Application Deadline April 10, 2026