Quality Assurance Analyst (For Pooling)

Quality Assurance Analyst

Awesome CX by Transcom is looking for talented individuals like you to join our Awesome Team! Be a Quality Assurance Analyst for our Awesome CX by Transcom Davao site . This role will focus on partnering closely with team leads, identify performance gaps, and take ownership of closing them through consistent training, accurate reporting, and follow-through on action plans.

Key Responsibilities

Quality Auditing and Feedback

• Create, implement, and clearly communicate quality guidelines and processes for the account.
• Conduct accurate, consistent scoring of emails, chats, and other service channels, ensuring all evaluations are fair and aligned with standards.
• Conduct regular calibration sessions with HQ team, ACX leadership, and agents to maintain alignment on quality expectations.
• Audit SLA-breached tickets to ensure they are being properly addressed and maintained, us...

Ready to Apply?

Submit your application today and join our talented team at Awesome CX.