Quality assurance advisor (7299)

No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working .

To champion Quality as a key business driver in achieving and maintaining recognition as a centre of excellence across the Customer Service Centre. To ensure an exceptional Customer Experience in line with Cromwell’s strategy plan.

Responsible for the day-to-day completion of quality data, identifying areas of coaching and training. Completing evaluations and audits on our Customer Service Advisors. Providing visibility of quality management for a clear view of metrics and performance.

What's in it for you? Competitive annual leave allowance with annual purchase scheme Hybrid‑wor...

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