Quality Assurance Administrator 2 - Contingent

Job Title: Call Monitoring & Quality Assurance Analyst
Location: Chandler, AZ / Des Moines, IA (Hybrid – 3 days onsite, 2 days remote)

Duration: Contract (High Possible Extension/Conversion)

Interview Process: 1 Round Teams Video Interview (30 Minutes)

Position Summary

Client is seeking a Quality Assurance Analyst to monitor and evaluate customer service calls, complaints, and interactions to ensure quality standards, compliance requirements, and risk controls are followed. The role involves reviewing recorded calls, identifying process gaps, documenting findings, and supporting operational excellence within the contact center environment.

Key Responsibilities

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Submit your application today and join our talented team at Pinnacle Group.