Job Description
Join OLG as a Senior Quality and Customer Experience Specialist, where data meets impactful decision-making. Your insights will help reshape quality and customer service practices within Customer Care.
As part of the Customer Care QA & CX team, you'll be empowered to monitor interactions and evaluate performance effectively. This role involves leveraging AI technology to uncover trends in customer feedback, ensuring you can provide data-driven recommendations for service enhancement and continuous improvement. Your analytical mindset will play a pivotal role in coaching and developing strategies for staff performance improvement.
Key Responsibilities:
• Review and assess performance against established quality standards
• Analyze customer interaction data to identify trends
• Develop and maintain scorecards for quality evaluation
• Provide actionable insights for service quality enhancement
• Identify and escalate employee training needs
Requirements:
• Bache...
As part of the Customer Care QA & CX team, you'll be empowered to monitor interactions and evaluate performance effectively. This role involves leveraging AI technology to uncover trends in customer feedback, ensuring you can provide data-driven recommendations for service enhancement and continuous improvement. Your analytical mindset will play a pivotal role in coaching and developing strategies for staff performance improvement.
Key Responsibilities:
• Review and assess performance against established quality standards
• Analyze customer interaction data to identify trends
• Develop and maintain scorecards for quality evaluation
• Provide actionable insights for service quality enhancement
• Identify and escalate employee training needs
Requirements:
• Bache...
Job Details
- Location sault ste. marie, algoma district
- Job Type Full-time
- Category Other-General
- Posted Date June 04, 2026
- Application Deadline July 14, 2026