Quality Analyst - Telesales

• Monitor telesales calls and interactions to ensure adherence to scripts, compliance regulations, and quality standards, identifying areas for improvement.
• Conduct thorough evaluations of telesales agents' performance, providing constructive feedback and coaching to enhance their sales techniques and customer service skills.
• Analyze call data and performance metrics to identify trends, patterns, and root causes of quality issues, making recommendations for process enhancements.
• Develop and maintain quality assurance procedures, guidelines, and training materials specific to telesales operations.
• Collaborate with the training team to design and deliver targeted training programs that address identified skill gaps and improve overall telesales performance.
• Investigate and resolve customer complaints related to telesales interactions, working to achieve positive outcomes and maintain customer satisfaction.
• Stay updated on indust...

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