Quality Analyst Supervisor - Penang

Job Summary

The Quality Assurance (QA) Supervisor will be responsible for managing QA staff, ensuring timely and effective implementation of all company’s policies, procedures, and maintaining a system of quality and reliability testing for the products and development processes. Reports directly to QA Manager.

Responsibilities

• Supervision of work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
• Maintain accurate metrics of direct reports’ individual performance as well as overall team level performance
• Communicates and trains personnel on new directives, policies, or procedures to QA staff to explain changes, answer questions, and maintain morale
• Lead quality task forces / action plans with Business stakeholders (Quality Leade...

Ready to Apply?

Submit your application today and join our talented team at Teleperformance USA.