Quality Analyst Supervisor - Penang

Overview

Job Summary: The Quality Assurance (QA) Supervisor will be responsible for managing QA staff, ensuring timely and effective implementation of all company policies and procedures, and maintaining a system of quality and reliability testing for the products and development processes. Reports directly to the QA Manager.

Qualifications

Requirements:

• Customer service experience
• Oral and written communication skills
• Analytical thinking and problem-solving
• Detail-oriented and capable of delivering a high level of accuracy
• A desire to see others succeed and willingness to help team members achieve their goals
• Strong organization, critical thinking, and follow-up skills
• Ability to review and analyze metrics
• Quick thinking and problem-solving skills
• Ability to identify customer trends
• Excellent phone skills and ability to control calls
• Poise...

Ready to Apply?

Submit your application today and join our talented team at Teleperformance.