Quality Analyst

**Position Responsibilities:**
• Review transactions for accuracy, completeness and adherence to company policies and procedures.
• Define, quantify and analyze error causes. Analyze trends and recommend workflow changes and processing improvements including system enhancements as required.
• Coordinate monthly reporting of individual/team processing errors, and the percentage of errors for quality error codes and transaction work types.
• Provide feedback to Managers on trend analysis, monthly reporting, and representative progress. Communicate processing errors to representatives.
• Work with On-the-Job Trainers to discuss processing trends, determine development and training opportunities, and measure the progress and effectiveness of training.
Job Requirements:

**Required Qualifications**
• Post-secondary education or high school diploma and equivalent business experience
• 24 months+ of specific business product/service experience

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