Quality Analyst - Penang

Teleperformance
📍 George Town, Penang, Malaysia 💼 Full-time 🕒 Posted February 26, 2026

Job Description

Qualifications

Main Requirements:

  • Bachelor’s degree or equivalent diploma in any discipline
  • Candidate must be able to work on rotational shift (3 shift / 5 working days)
  • Minimum 1 years’ experienceas QA in call center
  • Must be proficiency in English & Cantonese in terms of written, reading and speaking
  • Able to start work immediately is preferred.
  • Responsibilities

    Key Responsibilities:

  • Conduct root cause and other data analysis
  • Conduct QA evaluations per client requirements and provides QA progress reports to team lead
  • Act as escalation point of contact for process questions, issues and resolution
  • Act as Subject Matter Expert (SME) for QA evaluations
  • Participate as project team member in problem prevention and continuous improvement projects
  • Ready to Apply?

    Submit your application today and join our talented team at Teleperformance.

    Submit Application

    Job Details

    • Location George Town, Penang
    • Job Type Full-time
    • Category Business Operations Specialists
    • Posted Date February 26, 2026
    • Application Deadline April 07, 2026