Quality Analyst - Penang

Teleperformance

📍 Bayan Lepas, Penang, Malaysia 💼 Full-time 🕒 Posted March 02, 2026

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Job Description

 Qualifications 
Main Requirements:
Bachelor’s degree or equivalent diploma in any discipline
Candidate must be able to work on rotational shift (3 shift / 5 working days)
Minimum 1 years’ experienceas QA in call center
Must be proficiency in English & Cantonese in terms of written, reading and speaking
Able to start work immediately is preferred.
 Responsibilities 
Key Responsibilities:
Conduct root cause and other data analysis
Conduct QA evaluations per client requirements and provides QA progress reports to team lead
Act as escalation point of contact for process questions, issues and resolution
Act as Subject Matter Expert (SME) for QA evaluations
Participate as project team member in problem prevention and continuous improvement projects

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Job Details

Location Bayan Lepas, Penang
Job Type Full-time
Category Business Operations Specialists
Posted Date March 02, 2026
Application Deadline April 11, 2026