Quality Analyst

Company Description

Apex Collections Africa Limited provides professional receivable management solutions for
both financial and commercial markets and focus on maximizing
clients' cash flow management and credit control aspects.

Job Description

Key Responsibilities
Quality Assurance and Monitoring
• Monitor and evaluate inbound and outbound calls, emails, and other communications to
ensure compliance with company policies, regulatory requirements, and quality
standards.
• Assess interactions for adherence to debt collection protocols, professionalism, and
customer-centric behavior.
• Develop and update quality assurance checklists and scorecards to align with business
goals.
Feedback and Reporting
• Provide detailed feedback to agents, highlighting strengths and areas for improvement.
• Collaborate with team leaders to design targeted coaching sessions based on quality
evaluation results.
• Generate regular r...

Ready to Apply?

Submit your application today and join our talented team at APEX COLLECTIONS AFRICA.