Quality Analyst | Las Piñas

What does a Quality Analyst do?

Think of yourself as the go‑to person for Teammates and clients that helps analyze, evaluate, and resolve back‑end issues affecting their day‑to‑day tools, performance, and processes. Imagine yourself going to work with one goal in mind: to ensure that Teammates maintain their Ridiculously Good quality of work and comply with our Ridiculously Amazing processes.

Responsibilities

Your main tasks center on being the first level of escalation in fixing problems and ensuring that clients’ complaints are resolved in a timely manner and avoided in the future.

• Prepare weekly and monthly reports on the quality of Teammates’ performance;
• Identify potential quality issues per a defined process and escalate ongoing quality issues to management;
• Verify implemented solutions or fixes to ongoing quality issues;
• Hold regular calibration sessions with your assigned teams, which include conducting side‑...

Ready to Apply?

Submit your application today and join our talented team at TaskUs Outsourcing Philippines, Inc..