Quality Analyst

Job Title: Quality Analyst Manager – Call Center (Telesales)
Organization: Chandigarh University
Location: Gharuan, Mohali, Punjab
Employment Type: Full-Time | Permanent
Work Mode: On-site
Shift: Day Shift (9.30 to 5.30)
Salary: hike on last

Role Overview
We are looking for an experienced and performance-driven Quality Analyst Manager to lead the quality function for telesales operations. The role involves managing a team of Quality Analysts, ensuring adherence to quality standards, and driving continuous improvement through structured audits, feedback, and coaching. The ideal candidate should have strong leadership skills and a data-driven approach to quality management.

Key Responsibilities
1. Quality Management & Call Auditing
Oversee and manage

inbound and outbound call auditing processes
Ensure adherence to

quality standards, compliance policies, and sales scripts
Review and validate audit scores to maintain cons...

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