Quality Analyst

Swak BPO Corp. is one of the fastest-growing BPO centers in the Clark Freeport Zone. We pride ourselves on doing great work for our customers with professionalism, energy, and enthusiasm. Our work environment represents a culture of dedication, stability, and teamwork. As the business expands, we seek to hire a Quality Analyst to join our growing company.

Job Responsibilities:

• Regularly monitor calls, chats and emails
• Score and provide feedback on agent performance based on established quality assistance criteria; Identify errors, gaps, and improvement areas
• Analyze data to identify trends, areas for improvement, and opportunities for enhancing customer satisfaction
• Conduct training sessions and provide coaching to call center agents to improve their skills and performance
• Ensure compliance with company policies and procedures, and implement quality control measures to maintain high...

Ready to Apply?

Submit your application today and join our talented team at Swak BPO Corp.