QMC Engineer

Customer Complaint Management

Complaint receiving, D2/4Q report

Implement containment action @ customer side

Failure part return RB

Follow 2-14-60 rule to track problem solving & 8D status, and feedback to customer

Implement corrective action @ customer side

Warranty Management

Support warranty agreement negotiates

Claim charge to 3rd party / PtP plant

Customer warranty cost reimbursement

Customer warranty cost monitor & assessment

Customer quality management

Interface of customer quality

Customer special requirement assessment & tracking

MIS data tracking

Project management

PPAP

QGC5 quality support

PHA support

RB preventive quality case handling @ customer side

Customer satisfaction support

Customer audit/ visit support

Coordinate, perform and supervise the customer quality related tasks self-...

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