QA Leader: Call Center Quality & Coaching

MCI
📍 san fernando, la union, Philippines 💼 Full-time 🕒 Posted June 25, 2026

Job Description

MCI is seeking an Experienced QA Supervisor to lead quality assurance efforts across multiple BPO campaigns in San Fernando, La Union. In this role, you will supervise QA analysts, ensuring compliance with client standards and driving continuous improvement in service quality.

The ideal candidate has a strong analytical background, with a minimum of 3 years of QA experience in a BPO and at least 1 year in a supervisory role. Competitive compensation and comprehensive benefits are offered.

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Job Details

  • Location san fernando, la union
  • Job Type Full-time
  • Category Management & Operations
  • Posted Date June 25, 2026
  • Application Deadline August 04, 2026