Provider Specialist

Manulife
📍 Lapu-Lapu City, Central Visayas, Philippines 💼 Full time 🕒 Posted June 21, 2026

Job Description

We’re looking for a Provider Specialist to join our Claims team at MBPS. In this role, you are expected to review and process long-term care claim initiation requests, ensuring accuracy, completeness, and timely progression using sound judgment and multiple systems. You will also handle policyholder follow-ups, urgent vendor requests, and escalations, ensuring efficient resolution and strong coordination to support a seamless claims experience.

Position Responsibilities: 

  • Reviews and processes requests from external customers to initiate long-term care claims, ensuring forms are complete and in good order to avoid delays.

  • Exercises sound judgment, supported by system tools, to determine claim readiness and eligibility for initiation.

  • Contacts policyholders (via call or system-generated letter) when submissions are incomplete, selecting the most appropriate follow-up approach.

  • Handles urgent vendor requests pr...

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    Job Details

    • Location Lapu-Lapu City, Central Visayas
    • Job Type Full time
    • Category Information and Record Clerks
    • Posted Date June 21, 2026
    • Application Deadline July 31, 2026