Provider Operations Service Representative (Hybrid/Troy, MI) - Health Alliance Plan

GENERAL SUMMARY:

The role will serve as primary contact for providers for education and training with HAP operations. PSA will develop positive and supportive relationships with affiliated providers, to include physician/hospital organizations, primary care physicians, specialty care physicians and ancillary providers. PSA will improve provider compliance with HAP policies and procedures while providing support to providers and assist them in becoming HAP advocates by improving practice operations, productivity, patient satisfaction, and performance improvement in the areas of quality, utilization, and risk adjustment.

DUTIES AND RESPONSIBILITIES:
+ Conduct telephonic and in-person educational sessions and physician office staff orientations with providers (physicians, office staff, hospital staff, ancillary providers, and hospital/network administrators).
+ Educate providers about HAP programs and operations including:
+ HAP products and lines of bu...

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