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About the Role
Responsible to Lead, manage and motivate the Protection Consultant team to deliver high-quality customer engagement and achieve targets
Primary Focus & Responsibilities:
Lead, manage and motivate the Protection Consultant team to deliver high-quality customer engagement and achieve targetsSet clear KPI, monitor performance, and implement interventions to uplift productivityOversee consistency and quality of customer conversations, ensuring they meet regulatory standards and customer experience expectationsIdentify emerging customer pain points or feedback themes, work with cross-functional teams to improve customer satisfactionTranslate company S2S strategy into execution, plans, and customer engagement protocolsOptimize lead generation through segmentation insights, process improvements and ta...