Project Manager, Service Delivery

Lead the planning and execution of large-scale COE transformation initiatives across multiple regions and functions.

Drive end-to-end program management, including: initiative planning, cross-functional alignment, milestone tracking, risk management, launch readiness, post-launch hypercare stabilization

Ensure successful delivery of initiatives such as: footprint management across COE and BPO teams, operational harmonization across regions, large-scale process transitions and team migrations.

Drive accountability across stakeholders to ensure timelines, deliverables, and operational outcomes are met.

Support the design and implementation of scalable operational frameworks and standardized processes across the COE.

Work with operational leaders to: identify ineffici...